Privacy policy

Updated 13:36 PM 29th October 2024

This Policy should be read in conjunction with the Terms & Conditions.

We at DARVI, understand that your privacy is important to you, and we are committed to being responsible custodians of the information you provide us and the information we collect. This Privacy Policy describes the practices concerning the information collected by us through the use of the Website, mobile applications, and our social media channels; and how we collect, use, disclose, and process personal information for operating our business.

This Policy explains the rights and choices available to you concerning your personal information. We recommend that you read this entire Policy carefully. By continuing to access the Website, mobile applications, and our social media channels, you agree that you have read, understood, and accepted the terms and conditions of this Policy. We may provide additional privacy notices to you at the time we collect your data.

WHAT INFORMATION DO WE COLLECT?

The type of information we collect depends on how you are specifically interacting with us, whether directly or through automated means, through the use of the Website, mobile applications, and our social media channels, and services referred therein (Services): when you call or email or otherwise communicate with us (including through social media and chat) when you sign up for or request that we send you newsletters, alerts, or other materials; or when you respond to our communications or request information; or when you participate in events including webinars or other promotions or collaboration with any third party.

SOURCE OF INFORMATION AND PURPOSE OF USE

We collect information, including personal information, about you either directly or by your use of our Services or otherwise during your interaction with us. We may obtain information about you, including personal information, from our business partners, such as suppliers, vendors, and other third parties.

You may choose not to provide us with some or all of your personal information. Doing so may prevent us from providing our Services to you or limit our ability to provide you with the level of service that you would otherwise expect or get from us.

INFORMATION COLLECTED FROM YOU

The type of information we collect depends on how you are specifically interacting with us and which Services you are using. The following are examples of the types of information we may collect directly from you:

• Name: we collect your name to personalize your user experience.
• Telephone number: we require your phone number for the technical provision of our Services to you.
• E-mail address: we use your email address to communicate with you about the products and services we offer, respond to your requests, inquiries, comments, and suggestions, and update you with information about your Account.
• Finance-related information: you may choose to input or provide access to the billing address, credit/debit card information, billing contact details, and similar data, etc.
• Photograph or photographs: you may provide us with your photograph for a personalised experience of your Account.
• Account Information: such as security-related information (including usernames and passwords, authentication methods, and roles), service-related information (including purchase history and account profiles), billing-related information (including payment, shipping, and billing information), and similar data, etc.
• User Content: such as the content of communications, suggestions, questions, comments, reviews, feedback, and other information you send to us, or that you provide to us when you contact us, or that you post on our Services (including information in alerts, folders, notes, and shares of content), and similar data, etc.
• Location Data: such as the location of your device, your household, and similar location data, etc.
• Demographic Information: such as country, state, district, preferred language, age and date of birth, marital status, gender, physical characteristics, personal or household/familial financial status and metrics and similar data, etc.
• Identity Information: such as government-issued identification information and similar data, etc.
• < strong>Social Media handle: Manage your participation in any promotions, offers or discount schemes you choose to participate in

INFORMATION COLLECTED BY AUTOMATED MEANS

We may collect automated information through the use of cookies, web beacons, pixels, clear gifs, and other similar technologies. These technologies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests.

We use cookies or other tracking technologies to identify you and your interest, remember your preferences, track your use of our Services or the Website, and to offer, improve or customize the products, content, offerings, services, and deliver relevant advertising when you visit our Service, or when you visit other websites or mobile applications.

Disabling cookies: there are many ways to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the website you visit. However, if you disable the use of cookies in your web browser, it will have an impact on your user experience and some features of the Services may be difficult to use or inoperable.

SUB SCRIPTION INFORMATION

We or our third-party service providers may assign you a unique identifier through automated means to match information collected from you through different means or at different times, (including both personal information and Automated Information) and to use such information as described in this Privacy Policy.

HOW WE MAY USE YOUR PERSONAL INFORMATION

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:

• Performing our Services: maintaining or servicing accounts, providing customer service, operating our Website and mobile applications, processing or fulfilling orders and transactions, verifying user information, processing payments, communicating about the products and services we offer, and responding to requests, inquiries, comments, and suggestions, etc.
• Internal research: understanding and evaluating how our Services and features perform with our Users; uncovering insights about usage to improve the Services and provide customers with enhanced features as well as inform our development of new features and products; and development of customized or personalized experiences of our Services, such as remembering your information, so you do not have to re-enter it each time you use one of our Services.
• Auditing interactions with consumers: measuring usage of our Website and mobile applications and measuring our advertising and marketing activity.
• Security: to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks.
• Debugging/Repair: identifying and repairing impairments of the intended, existing functionality of our Services.
• Marketing: knowing and understanding our customers to provide our Services more effectively.
• Quality and safety maintenance and verification: improving the quality of the Services we provide, including an upgrade or enhancement of the Services; verification or maintenance of the quality or safety of Services; tracking and responding to quality and safety matters, and protecting our rights and property;
• Complying with legal or regulatory requirements, judicial process, industry standards.
• Other purposes that may be described at the time you choose to provide personal information to us.

HOW WE MAY SHARE INFORMATION WITH OTHERS

We may share information about you for the purposes described in this Policy or according to a specific privacy notice we may provide at the time we collect the information.

We may share your information within Group entities for legitimate business purposes, including but not limited to:

• to assist us in technical processing operations, such as data hosting and maintenance, finance, legal, HR, and accounting assistance, securing our data and systems and fighting against spam, abuse, fraud, infringement, and other wrongdoings;
• for corporate audit, analysis, and consolidated reporting as well as compliance with applicable laws.

THIRD-PARTY SERVICE PROVIDERS

We may share information about you with the following categories of third-party service providers for business purposes including but not limited to:

• Customer communications and insights platforms: we may share your phone number, e-mail, app usage, and interactions with our third-party customer communications platform providers for performing services that allow us to communicate with you and administer your account as well as track your usage for our internal analytics.
• Internal business insights platforms: our third-party internal business analytics platform provides us with the tools to help us understand app usage and interactions and find insights that allow us to improve our product and features.
• Customer care and support: when you contact us, your e-mail may be directed through our third-party customer care and support platform which will have access to your personal information, the content of your e-mail as well as the date and time your request came into our system.
• Measurement and attribution: the service providers offer tools that allow us to measure and attribute the source of new subscription sign-ups and that allow us to find insights about usage and app events.
• Other technology providers: these providers are necessary to provide our services and include cloud storage and web hosting providers.
• Marketing providers: the third-party service providers, who assist us with marketing our products to you, and may use the information we collect from you to provide advertisements and offers for our other products.

LEGAL, REGULATORY, COMPLIANCE, AND OTHER IDENTICAL REASONS

Also, we may disclose and/or share your information to comply with legal or regulatory requirements, industry standards, judicial process, and our internal company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity; for instance, identifying and responding to incidents of hacking or misuse of our Website and mobile applications, adverse event reporting, and claims and other liabilities.

DO NOT TRACK DISCLOSURES

Some web browsers have a “Do Not Track” (DNT) feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Website does not currently process or respond to "do-not-track" (DNT) settings in your web browser.

SOCIAL MEDIA AND OTHER COMMUNICATION

We maintain a presence on several social networking and blogging platforms including but not limited to Facebook, Instagram, Google, LinkedIn, Twitter, WhatsApp, Pinterest, etc.

We may incorporate some third-party social networking features into our Services, ie., allowing users to interact with others and share content and information on social media platforms or utilize third party provided platforms to publish or manage the Services or portions thereof.

YOUR RIGHTS FOR THE PERSONAL INFORMATION WE HOLD ABOUT YOU

Changing or deleting your personal information: if you wish to change or delete the personal information we hold about you, you may contact us.

Legal basis for processing data: Please note that we have set out the legal grounds on which we rely to process personal information.

International data transfers: the data we collect may be transferred to, stored, and processed in countries other than the country in which the data was originally collected for the purposes described in this Policy.

ONLINE PRIVACY CHOICES AND RIGHTS

Access, edit, and delete your information: your rights to edit or delete your information can be found as mentioned.

Device permissions: mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications.

Uninstall: you can stop all information collection by the app by uninstalling the app using the standard uninstall process for your device.

E-mail: if you receive promotional emails from us, you may unsubscribe at any time by following the instructions contained within the e-mail.

Location information: if you choose to opt-in, some of our apps may collect your device's precise real-time location, and in such cases, you may be able to opt-out from further allowing us to have access to such location data by managing your location preferences in the app and/or on your device.

DATA RETENTION

We may retain your personal information for a period as required under the applicable law of the geographical region of your residence.

PROTECTION OF YOUR PERSONAL INFORMATION

We apply various measures from time to time to safeguard the security and integrity of your personal information collected through our Services/ Website.

LINK TO WEBSITES AND THIRD-PARTY CONTENT

For the User’s convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us.

INFORMATION RELATING TO UNDERAGE

We do not knowingly collect information relating to a minor.

UPDATES TO THIS POLICY

We reserve the right to update this Policy to reflect changes in our practices and services.

NO AGREEMENT NO USE

If the User does not agree or cannot comply with any of the conditions of this Policy, then please do not use the Website or mobile application or any of our offered Services.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000, Consumer Protection Act, 2019 (35 of 2019) and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by the Company Privacy Policy and any other matter related to any issue arising with the company the contact person is Ms. Priyanka and can be reached at customercare@darvi.in.

GOVERNING LAW

This user agreement and all the rules and policies contained herein and any of your usage of website and your dealings with Company shall be governed and construed in accordance with the laws of India.

ARBITRATION

If any dispute arises between You and Company during Your use of the Website or Your dealing with the Company in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Company. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The seat of arbitration shall be Delhi. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.